Frequently Asked Questions
What is In-home Care service?
In-home care service refers to a company that helps people who need a little extra assistance around the house. Caregivers are trained for medical emergencies, but are primarily hired to help with the laundry, run errands, offer companionship, and maintain the household.
How do we sign-up for services?
The first step is to set up a brief meeting with a Sequoia manager and the client at the client's home or wherever convenient. During the meeting, medical information is documented and a plan of care is developed that satisfies the needs and wishes of the client, the involved family members, and any support staff, such as a nurse or social worker.
After this meeting, a schedule is made out and an appropriate Care Attendant(s) assigned. Before the first visit, the Care Attendant is throughly trained and informed as to the clients needs.
Will I always have the same Care Attendant?
We try to maintain consistency as much as we can, so clients normally enjoy care from a team of two or three of our care attendants.
Can I request a service that isn't on the list?
We strive to be as flexible as possible in the services we offer. We do have some restrictions based on Washington State licensing requirements, but for the most part, we will try to accommodate you or offer referrals to other resources that may be available.
Is there any scheduling commitment for Sequoia's services?
Yes. At the initial meeting, we ask that you sign a standard billing contract before we begin providing assistance. This contract gives us your consent to provide services to you as you determined in the plan of care. It is an open-ended contract, so you are not obligated to maintain services for any period of time. All we ask is that you give us at least 48 hours notice if you'd like to adjust your schedule.
Will my insurance cover the bills?
Many insurance companies do offer full or partial reimbursement for in-home assistance by an appropriately licensed home care company such as Sequoia. We can send your insurance company the necessary information for them to determine if our services are reimbursable under your insurance contract. Also, we can submit ongoing documentation to your insurance company to maintain benefits or reimbursements. If you have additional questions, please call us at 206.783.3001, or send an email to firstname.lastname@example.org.
Serving the North Seattle communities of Ballard, Greenwood, Phinney Ridge, Fremont, Wallingford, Magnolia, Queen Anne, Capitol Hill, University
District, Ravenna, Laurel Hurst, Madison Park, Sand Point, Northgate, Lake City, Shoreline, Edmonds, Mountlake Terrace, Lake Forest Park, Brier and